Refund policy

Return & Refund Policy

  1. No Returns for Change of Mind
    All items are made-to-order—this means we can’t accept returns or exchanges based on personal preference, wrong size/color selection, or ordering mistakes.
  2. Defective or Damaged Products
    If you receive a damaged item or there's a manufacturing defect:
    • Contact us within 30 days of delivery (based on tracking confirmation).
    • Send a clear photo of the issue via our “Submit an Issue” form.
    • We’ll offer a reprint of your product free of charge or issue a full refund (your choice).
  3. No need to ship the item back—just keep it as a token of apology!
  4. Lost or Undelivered Orders
    If the delivery fails due to an incorrect address or other shipping error:
    • Let us know promptly.
    • We’ll either refund the purchase (minus shipping costs) or ship a replacement—your call.
  5. Order Cancellations & Address Changes
    • Orders can be canceled or modified within 24 hours of purchase—just contact us via email.
    • After 24 hours, cancellations may not be possible due to production already starting.
    • If you need to update your shipping address, let us know ASAP. We can accommodate changes before the order ships.
  6. How to Initiate a Claim
    • Use our “Submit an Issue” form (link in footer/emails).
    • Include your order number, delivery date, and supporting photos.
    • We’ll respond and resolve the issue within 3 business days.
  7. Timeline
    • Issue Submission: Within 30 days of delivery.
    • Resolution: We’ll respond in 3 business days, and process replacements/refunds within 7 days of issue approval.
  8. Customer Support
    Questions or concerns? Reach out anytime via email at support@iadoremebath.com—we’re here to help.